Make a Wish — Our Wish List

Make a Wish

Is there a rare absolute, a forgotten essential oil or an unusual botanical you wish we stocked? Tell us what you are dreaming of, and we will go and look for it.

1. Tell usName the material you would love to see on our shelves, in as much or as little detail as you like.
2. We go huntingWe ask our growers and suppliers whether it exists, what it is really made of, and whether we can source it well.
3. We write backIf we find it, we will email you first. If we cannot, we will tell you honestly why.

Wish received

Thank you. Your wish is in our inbox and we will be in touch by email once we have looked into it.

Your wish

Only your name, email and the material are needed. The rest just helps us search.

We read every wish, but we cannot promise to grant them all. Some materials are very rare, seasonal, restricted or simply not made in a form we are happy to sell. We will only use your details to reply to you about this wish.

Frequently Asked Questions

Why can't I put items in my basket or buy anything?

Our shop is open Monday to Thursday (UK time)

We are generally closed on a Friday, Saturday and Sunday, and you will not be able to put items in your basket or buy anything during these days however customer emails are always answered and anything already ordered will be despatched as usual.

How long does it take to despatch my order when placed?

All orders are carefully prepared to order and despatched within 2–3 working days, though rare or specialist items from our 'Perfumers Range' may have a lead time of 5-7 days due to availability. We thank you for your understanding

Where do you source your rare or specialist natural perfumery items ?

After nearly two decades in natural perfumery, we have built lasting relationships with some of the world's finest specialist suppliers. This means we can offer you rare and hard-to-find materials with complete confidence in their authenticity and provenance.

What documentation can you provide for your products?

For documentation requests of this nature, we are usually able to provide a combined Certificate of Analysis (COA) and Safety Data Sheet (MSDS/SDS) for our products. Please note that the availability of these documents can depend on the origin of the product and the willingness of our individual suppliers to release them, so we cannot guarantee provision in every case.

Regarding additional documentation such as IFRA Statements, GMP Certificates, and Allergen Declarations — these are considerably more difficult to obtain and will only be included where they are available to us. We are unable to guarantee these documents for every product.

Where do you ship to ?

We despatch orders to all over the World from the UK and shipping times and cost will vary and are based on flat rate charges. After a certain amount spent shipping is free (please see shipping details for more information).

Do I have to pay customs charges?

In most Countries yes there is usually a small customs charge which can be based on the value of the order and which particular Country it is being sent to.

Why were some items missing from my order, and will I receive a refund?

There are several reasons why certain items may not have been included in your shipment:

  • Shipping restrictions – Some products cannot be sent outside the UK due to having a low flashpoint (below 60°C).
  • Out of stock – The item was unavailable at the time your order was dispatched.
  • Items to follow – The item is temporarily out of stock but new stock is expected shortly. Some Items from the 'Perfumers Range' may have a lead time of 7-10 days due to their rarity and availability. Thanks for your understanding.

In all cases, this will be clearly noted on your invoice. We recommend checking it first, as we may not contact you proactively at the time of dispatch.

To arrange a refund or request that the item be sent on, simply get in touch with us and let us know your preference:

  • If you would like a refund, we will process this for you promptly.
  • If you are happy to wait, we will ship the item to you with free shipping once stock arrives — typically within 7–10 days.